Articles

Submitting a Ticket
To submit a support ticket: Click here to open to the help desk home screen in a new tab. Sign in by clicking on the tab in the upper right corn...
Tue, 26 Jul, 2022 11:06 AM
Returning Your Chromebook
Please follow these steps: Click here to open to the help desk home screen in a new tab. Sign in by clicking on the tab in the upper right corner...
Tue, 26 Jul, 2022 8:42 AM
Chromebook is Damaged
To request a replacement, please follow the steps below.  In order to limit your to time without a Chromebook, you will not need to return your damaged devi...
Tue, 26 Jul, 2022 8:45 AM
Returning Your Mobile HotSpot Device
Please follow these steps: Click here to open to the help desk home screen in a new tab. Sign in by clicking on the tab in the upper right corner...
Tue, 23 Jan, 2024 4:36 PM
Mobile HotSpot is Damaged
To request a replacement, please follow the steps below.  In order to limit your to time without a MiFi, you will not need to return your damaged device to ...
Tue, 18 Apr, 2023 10:18 AM
Password Reset
New Users: Please refer to the document included with your device that provided your username and default password. To submit a support ticket for...
Tue, 18 Apr, 2023 9:34 AM
Adding User Accounts to your Chromebook
To switch users, you need to sign out from one account on your Chromebook and sign into another. Click anywhere in the status area to display the Settin...
Wed, 14 Jun, 2023 1:45 PM
Lost Device
If your device is lost/stolen: Notify your career counselor or supervisor immediately (if applicable) Submit a support ticket notifying us of the lo...
Thu, 20 Apr, 2023 1:40 PM
Chromebook Audio Not Working
Simply press the volume UP button a few times and make sure the volume is actually turned up, and test your audio. If it’s still not working, make sure y...
Wed, 14 Jun, 2023 1:46 PM
Deleting files before returning Chromebook
Your privacy is important to us, so upon receiving your Chromebook back, we clean it, wipe all memory and reset the device back to its factory settings befo...
Thu, 23 Jul, 2020 9:42 AM