To request a replacement, please follow the steps below.  In order to limit your to time without a MiFi, you will not need to return your damaged device to Eduscape until after you have received your replacement MiFi.


Steps to report a damaged MiFi:

  1. Click here to open to the help desk home screen in a new tab.

  2. Sign in by clicking on the tab in the upper right corner of the screen.  If you are already signed in, go to step 3.
    Note: If you have not used the help desk previously, you will need to click 'Sign Up' and create a new account 

  3. Click on the New Ticket tab in the upper right corner of this screen
  4. Make the subject line "Damaged Mifi" 

  5. List the following information for "Description"
    • Full Name:
    • Employee # / NUID (if applicable):
    • Device asset number (can be found on a tag on the back of the device):
    • Your current shipping address:
    • Description of damage

  6. Click "Submit"


A support rep will reach out to you with return information by email within 48 hours.  Please check your email spam folder if you have not received a response in that time.