Sign in by clicking on the tab in the upper right corner of the screen. If you are already signed in, go to step 3. Note: If you have not used the help desk previously, you will need to click 'Sign Up' and create a new account
Click on the New Ticket tab in the upper right corner of this screen
Make the subject line "Password Reset"
List the following information for "Description"
Your full name
Your NUID/Employee ID #
Indicate whether you need a password reset for Google, Microsoft Office 365 or both
A recovery email (optional)
A recovery phone number (optional)
5. Click "Submit"
A support rep will reach out to you with return information by email within 48 hours. Please check your email spam folder if you have not received a response in that time.
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