To request a replacement, please follow the steps below.  In order to limit your to time without a Chromebook, you will not need to return your damaged device to Eduscape until after you have received your replacement Chromebook.


Steps to report a damaged Chromebook:

  1. Click here to open to the help desk home screen in a new tab.

  2. Sign in by clicking on the tab in the upper right corner of the screen.  If you are already signed in, go to step 3.
    Note: If you have not used the help desk previously, you will need to click 'Sign Up' and create a new account 

  3. Click on the New Ticket tab in the upper right corner of this screen
  4. Make the subject line "Damaged Chromebook" 

  5. List the following information for "Description"
    • Your full name
    • Your current shipping address
    • Your NUID/Employee ID #
    • The number from the tag on the bottom of the Chromebook (sticker on the bottom of your device) 
    • Description of damage


  5. Click "Submit"


A support rep will reach out to you with return information by email within 48 hours.  Please check your email spam folder if you have not received a response in that time.